Handoff

Sales to Customer Success Handoff - Best Practices for SaaS

SaaS founders, VP’s of Sales, and Customer Success leaders know that the Sales to Customer Success Handoff is one of the most important events in the customer lifecycle. Getting it wrong, can cause your customers to churn once their contract expires. But, getting it right has countless benefits like increased customer retention and contract renewal. The problem is, that many SaaS startups don’t have a defined process in place to create a successful Sales to Customer Success Handoff.
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